The end of the year is almost here, which means more than just presents and spending time with family and friends. For most businesses, the Christmas and New Year period includes closing or scaling back for the holidays and updating their services with holiday-specific recordings or routing rules.
In preparation for this holiday shut-down, we encourage any customers needing holiday-specific changes made to their services to email firstname.lastname@example.org with your requirements on, or before Monday 16th December 2019. Please ensure you attach the appropriate files and include clear instructions of how you want the new routing to operate, along with start and end dates and times for these changes. Please note the relevant charges.
Office Shut-Down: 23/12/2019 – 02/01/2020
The bulk of our staff will be taking a well-earned break from 15:00 on the 23rd December to 09:00 on the 2nd January. We will have support staff available for critical support issues. For an immediate response, please call 0818 28 66 66 and select option 2, or if it’s not an emergency, please email email@example.com and we will deal with it as soon as we can.
To help us respond quickly, please have your account details to hand along with some call samples.
Our Sales, Provisioning and Billing teams will not be operating during this period.
Normal operations will return from Thursday 2nd January 2020 at 9 am.
A thank you to all customers and partners
Thank you for your support in 2019. We want to wish you a Merry Christmas and a Happy New Year. We hope you have a safe and relaxing break over the holiday period, and we look forward to continuing to work together in 2020.