What is a Cloud PBX or Phone System?

A hosted, Cloud or virtual PBX are all names given to a phone system that has no on-site installation within a business. This type of phone system is completely operated through the Internet and is generally managed through a website or an application.

A Cloud PBX utilises VoIP (Voice over IP) technology, using a standard internet connection to make and receive calls. You may have already experienced VoIP through consumer platforms such as Skype, WhatsApp or Facebook.

What is the difference between Cloud and on-site PBXs?

On-site phone systems

Traditionally a PBX (Private Branch Exchange) would sit in a business’s datacentre or server room and would most commonly be managed by the IT team.

An on-site setup has several differences to a hosted PBX. Firstly, the hardware is needed at every site that uses fixed landlines and this requires wiring into the business network. IP enabled PBXs are available and allow an easier connection to SIP Trunks

While some larger businesses employ specialist telecom engineers to manage their infrastructure, most businesses outsource the support and maintenance of their phone systems to a third-party who would be on call in case of emergency, based on the terms of the contract.

Line rental is decided by the contract with the telecom carrier. Eircom, Vodafone, BT Ireland etc.

A business would have more control and security over an on-site phone system.

Cloud phone systems

A Cloud PBX is completely managed by a third-party and no phone system is required on-site. There is no additional power consumption in the datacentre and support and maintenance will also be the responsibility of the provider.

Cloud PBX users still have the ability to make instant decisions, like adding an additional extension number, and this kind of change can be done through a management portal. Increasing or decreasing the size of your solution can be done quickly and without the need for additional infrastructure.

Using the internet to make calls, means that no physical handsets are required, and calls can be made through any device with an Internet connection. IP handsets, mobiles, tablets, laptops and desktops can all be used to make and receive business calls.

All upgrades are included in the contract price and will be completed by the third-party.

Switching from on-site to the Cloud

  • You can keep your existing numbers to avoid any confusion for your customers.
  • If you already have IP enabled handsets, most models will be supported by a Cloud PBX.
  • You will gain access to a large range of telephony features that are included in the price. For example, our in2pbx solutions come with call monitoring, reporting, call parking, forwarding and many more. See our in2pbx page for more information on a hosted system’s features.
  • Reduce operational, installation and maintenance costs around telephony.
  • Easily add additional layers of continuity to your phone systems
  • Scale up or down easily, without the need for additional infrastructure or heavy costs.
  • Reduce your overall phone bill without losing call quality.
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