Services – in2tel

Business Telephony

james — Mon, 25 Sep 2023 15:42:11 +0000

What You Will Receive

Choose Phone Numbers or Bring Old Ones

Get a shiny new phone number for your business, or bring over existing numbers to our network. We’ll manage the whole process and let you know when it’s complete. You can choose from local, national, or non-geographical numbers.

Gain New Call Features

Gain access to a wide range of call features such as voicemail, call recording, and call monitoring.

High-quality and Low-cost Phone Lines

Manage high volumes of incoming calls with features such as call queueing, routing, and self-service IVRs. Lighten the load of busy departments by bringing in features that can manage callers without missing calls, or reducing satisfaction.

Built-in Security and Recovery

in2tel phone solutions come with free disaster recovery and fraud protection. We can set spending caps, block unnecessary call locations, and set strict alerts for unusual call volumes and activity.

Make the Move to VoIP Telephony

VoIP has many benefits over traditional telecoms, it allows for a wide range of features, lowers the need for infrastructure, and reduces the overall cost of phone calls.

You’ll gain access to crystal clear calls and you’ll be able to closely monitor your spending, call traffic, and staff productivity.

Design the Perfect Call Solution

We can design the perfect call solution for your business. We’ll listen to your requirements, and provide the features you need.

Whether it’s just a single phone line, call management, or a small call centre solution, we can develop a solution that improves your workplace efficiency and your customer’s satisfaction.

Make Quick Changes to Your Plan

Scale your solution up or down based on seasonality, workload, or the unexpected. The in2tel portal gives you full functionality so you can monitor and adjust, and your call plan.

Add and remove services as you need them. If you’re running a promotion or event, you could add call management features to handle a higher volume of calls.

Virtual Phone Numbers

james — Mon, 25 Sep 2023 15:18:37 +0000

Phone Numbers For Your Business

Choose The Right Phone Number

Choose from geographic and non-geographic number ranges that best suit your business. Geographic numbers can be used for a smaller, more regional feel, or non-geographic to provide large services or to offer customers free phone calls.

High-Quality VoIP Phone Lines

Benefit from low-cost, high-quality phone lines that provide clear audio and easy access for your customers.

Quickly Change Where Calls Are Sent

Instantly change where your number can be answered. It could be an office handset, a mobile, a computer, or all three. Send calls to multiple locations so that your customer’s calls are always answered.

Gain The Call Features You Need

Tap into in2tel’s call features to support call management and improve customer satisfaction. Choose from voicemail, recording, queueing and many more.

Geographic Numbers

Geographic numbers are related to specific locations in your country and are used for homes and businesses. These numbers are sometimes referred to as basic rate, local rate, or national rate numbers.

Give your business a local feel by choosing a geographic number for your services. You do not need a physical location in the region to use one of these numbers.

Non-Geographic Numbers

Provide a National or Toll-free number for your customers.

National numbers are well-known numbers used across the whole country. They’re perfect for national services and for businesses that want to appear large-scale.

Toll-free numbers provide your customers with free phone calls. Perfect for helplines and sales departments, it’s a great way to improve engagement and increase customer satisfaction.

Microsoft Teams Integration

james — Mon, 18 Sep 2023 15:30:38 +0000

Teams as Your Phone System

All Your Calls Through the Teams’ Interface

Extend Teams’ capabilities so that it can handle all internal and external calls. Bring all your business communications under a single platform that employees already know how to use.

Gain 100s of Call Management Features

Gain 100s of call features that you can use to increase customer satisfaction and improve staff productivity. Make sure calls are routed to the correct people automatically without the need for holds or transfers.

Home and Remote Working

Teams allows for simple home and remote working, messaging, file sharing, and work collaboration. Give staff the tools they need to be productive when not in the office.

Interfaces that Staff Already Know

Microsoft Teams is one of the most widely used software in business. Combining with your external communication allows for increased staff expertise and speeds the learning process up greatly.

Teams Interface

Direct Routing

Use Microsoft Teams as your main interface to make and receive calls. Whereas normally you would only use Teams internally, this solution allows all phone calls to come through Teams.

There is no infrastructure required to run calls through Teams. You’ll need an Office 365 license, and we’ll charge a setup fee. Updates and support will be included in your monthly costs.

Gain Features to Improve Support

Gain all the features of in2tel’s phone system and use them through the team platform. It’s a great way to unite multiple offices, multinational departments, and the whole business under a single phone system.

You’ll have access to features such as Voicemail, Recording, IVRs, Call groups, and much more. All the features are easy to use and designed to make supporting customers more efficient.

Full Call Management Capability

If you operate with high volumes of inbound calls, we can bring in further technologies such as self-service, payment processing, and call queues to operate with Teams.

You’ll be dealing with complex call management problems but keeping it simple for staff to operate, we can also implement full call tracking and analysis, with visual wallboards and management consoles.

Phone System

james — Mon, 29 May 2023 15:17:23 +0000

Designed for Customers

Handle Calls from any Device

Pickup and answer calls from your mobile, desktop, or handset. Choose a priority order for your devices so that if you miss a call on your handset, it then comes to your mobile. You can easily switch devices during a call.

Automate Your Call Handling

Build call flows that connect callers automatically to the right people without the need for transfers or holds. Improve the customer calling experience with quick and precise call handling.

Handle Busy Periods With Ease

High-Quality Voice From Anywhere

Bring multiple departments, offices, and countries together with a single system. Staff will be able to handle calls from any location, and be able to help out other departments if needed. With the in2tel network delivering calls, we can guarantee the call quality will remain high from wherever you answer.

Flexibility

Call Management

Ease-of-use

Improve Your Call Experience

Optimise your call handling with our systems’ state-of-the-art call features, designed to elevate your caller’s experience.

Ensure every interaction is smooth and professional with the ability to pass calls around extensions, departments, or countries.

Never Miss Another Call

Automatically direct your callers to the right person or department without a hitch. You can create call flows to ensure that even on busy days calls follow orderly procedures.

When all agents are busy you can direct callers to a voicemail, a queue, or provide a callback.

Integrate Other Popular Systems

Quickly connect other small business systems, such as CRMs and helpdesk software, to enhance your customer support. You can now integrate with Salesforce, HubSpot, Zoho, Zendesk, Odoo, Bitrix24 and Microsoft Teams.

Create the ultimate unified communication tool that can handle voice, conferencing, call centre, and helpdesk tasks.

Call Features

Call Forwarding

Call Recording

Call Transfer

Call Pickup

Call Flip

Call Switch

Call Waiting

Caller IDs

Speed Dial

Auto Clip

Dial by Name

CID Based Calling

DID & DOD

Business Features

Web, Mobile, Desktop Application

Voicemail

Group Voicemail

Voicemail to Email

Conference Rooms

Blocked/Allowed Numbers

Paging/Intercom

Customer Prompts

Emergency Numbers

Emergency Notifications

Operator Panel

Remote Extensions

Reporting

Call Centre/Management

Call Queues

Priority Queues & Acceleration

Queue Callback

Graphical Dashboard of Metrics

Switchboard-type Queue Panel

Real-time Metrics on wallboard

Music on hold

Business Hours and Holidays

SLAs for Performance measurement

Call Centre Reporting

IVR/Self-Service